Operations
Keeping it Real: 5 Reasons to be Thankful During the Holiday Season
All year long, HVAC business owners hustle to ensure their companies operate smoothly with hardworking employees and satisfied customers. Come holiday season, the expectations are no different. Even though the rest of the world seems[…]
Your Annual KPIs in Review — What Worked, What Didn’t
Every month, HVAC business owners track their company’s financial and operational progress using key performance indicators (KPIs) to understand company successes and missteps. Ultimately, however, monthly KPIs aren’t enough. If you’re not scrutinizing your year-end[…]
What’s In Your Toolbox? The EverRest Group Suggests
It’s no secret that having the right tools for the job makes any workload more manageable and efficient. So why do your HVAC technicians continue to lug 4,000 tools to every job, particularly when they[…]
You Had Me at Hello — Building Your In-House Call Center
One of the first steps to growing a successful HVAC business has nothing to do with megohmmeters, compressors or ductwork. This type of success begins at hello. Customer care calls start with a simple greeting[…]
5 Confidence Boosters Your Team Needs Right Now
Do you have employees who want to succeed but seem full of doubt, insecurities and indecision? Are they bringing down the workplace mood? Low self-confidence is not only bad for morale but also for business. […]
HVAC Contractors Working in a Thriving Housing Market
In the past year, HVAC contractors – like other contractors – have changed their processes and procedures during the Covid pandemic. Now, with the housing boom continuing, contractors of all kinds have an opportunity to[…]
Fast Service, Slow Payments: Managing Customers Who Don’t Pay
Customers expect HVAC companies to be on time, quick and efficient. What should you expect in return? Payment. Sadly, so many customers “forget” that part of the transaction. Payment can be a touchy subject. Some[…]
Earning (and Keeping) HVAC Customer Trust
Merriam-Webster Trust (noun) 1a: Assured reliance on the character, ability, strength or truth of someone or something1b: One in which confidence is placed HVAC business owners know their companies depend on customer trust for success. Shady HVAC[…]
Maintenance Agreements – A Win-Win for Everyone
Smart HVAC business owners know maintenance agreements are beneficial for both the company and its clients. For HVAC companies, maintenance agreements provide a more substantial customer base. For homeowners, they reduce the worry that comes[…]
New Hire Search Gone Wrong
If you’re reading this you know that applicants are hard to come by these days, whether you’re looking for HVAC technicians, installers, or sales team members. I have a new client that owns an HVAC[…]
HVAC Companies Avoiding the Summer Rush
Most HVAC companies see the blazing heat of June, July and August as their cash cow – a time of year when frantic homeowners gladly open their checkbooks for much-needed HVAC repairs, tune-ups and replacements. […]
Best Practices for Hiring and Retaining a Great Dispatcher.
HVAC Dispatchers: The Unsung Heroes of Your Office. When your company follows The EverRest Group’s proven methods, your technicians are in 4 to 5 homes a day, running Lead Generation Tasks during all calls. Behind[…]
