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Peak Performance Training – Getting the Most Out of Online Instruction

Remember those glorious days before the Covid-19 pandemic, when life felt normal? Remember how we all sat side-by-side at EverRest’s beautiful Montgomery, AL, facility for Peak Performance training and relaxed to talk shop afterward? Those[…]

Say Goodbye to the HVAC Rollercoaster Ride

Before you were an EverRest Group client, your HVAC business may have felt like a rollercoaster ride – lots of financial ups and downs. During the steady climb of the peak months, your business flourished[…]

The Right Words (and Actions) Matter: Tips for Talking to Customers

In HVAC training programs, aspiring technicians learn industry jargon, technical lingo and trade terminology. They graduate from HVAC programs with the technical knowledge to tackle the most complicated system problems.  What they may not learn[…]

Happy New Year: Making 2021 The Best Yet

COVID. Lockdowns. Murder hornets. Riots. UFOs. Tiger King. Politics. Mystery seeds. Wildfires. Toilet paper. Hurricanes.  Phew. A year like no other is over.  With 2020 in the rearview mirror, many of us are looking forward[…]

What Do Your HVAC Customers Want? (Hint: The Answer is Easier Than You Think)

Ask four HVAC business owners what customers want from their HVAC service company and you’ll likely get four different answers.  One might say customers want fair pricing, another could argue technician experience, the third may[…]

Keeping Your Company and Your Employees Safe from Workplace Hazards

One HVAC technician suffered fatal injuries when he fell through a skylight, another was electrocuted as he prepared wiring for an air handler and another still died while working in an attic that reached well[…]

Preparing Employees for Success

At some of the largest companies in the nation – Netflix, Google and Microsoft – new hires spend the first 90 days on the job following personalized onboarding processes, complete with first-day celebrations and mentoring[…]

DO YOU UNINTENTIONALLY SET YOUR EMPLOYEES UP FOR FAILURE?

We may not realize it, but oftentimes we set our employees up for failure.We can easily fall into the trap of thinking, “I don’t have time to teach them exactly what they’re supposed to do—it’s[…]

FAIL-PROOF PLAN FOR BOOKING TUNE-UPS THIS FALL

If you already have a customer service department or customer care callers in place, you’re already halfway there. Maybe you want to enhance the way it’s currently operating? Or maybe you don’t have any callers[…]