Search Results for: 'Training'

DO YOU UNINTENTIONALLY SET YOUR EMPLOYEES UP FOR FAILURE?

We may not realize it, but oftentimes we set our employees up for failure.We can easily fall into the trap of thinking, “I don’t have time to teach them exactly what they’re supposed to do—it’s easy, they’ll figure it out,” or “They already know what they’re doing.” And, more specifically in our industry, “It’s summer. The[…]

FAIL-PROOF PLAN FOR BOOKING TUNE-UPS THIS FALL

If you already have a customer service department or customer care callers in place, you’re already halfway there. Maybe you want to enhance the way it’s currently operating? Or maybe you don’t have any callers in place yet. Either way, let’s break down each question and get down to some answers: Who’s going to call? You[…]