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You Had Me at Hello — Building Your In-House Call Center
One of the first steps to growing a successful HVAC business has nothing to do with megohmmeters, compressors or ductwork. This type of success begins at hello. Customer care calls start with a simple greeting[…]
5 Confidence Boosters Your Team Needs Right Now
Do you have employees who want to succeed but seem full of doubt, insecurities and indecision? Are they bringing down the workplace mood? Low self-confidence is not only bad for morale but also for business. […]
HVAC Contractors Working in a Thriving Housing Market
In the past year, HVAC contractors – like other contractors – have changed their processes and procedures during the Covid pandemic. Now, with the housing boom continuing, contractors of all kinds have an opportunity to[…]
Upcoming Events
Goodman Technical Training is pleased to invite all Dealers and Distributors to the following technical webinars for September 2021. These webinars will be 120-minute specific equipment presentations. We are confident all selected webinars will provide[…]
Top 5 Ways to Lose Customers (And the Solutions for Bringing Them Back)
Ever wonder how people initially choose an HVAC company and become repeat customers? Wonder why your company isn’t getting glowing endorsements on social media? Curious about why other companies have a robust local following? Customer[…]
Fast Service, Slow Payments: Managing Customers Who Don’t Pay
Customers expect HVAC companies to be on time, quick and efficient. What should you expect in return? Payment. Sadly, so many customers “forget” that part of the transaction. Payment can be a touchy subject. Some[…]
Earning (and Keeping) HVAC Customer Trust
Merriam-Webster Trust (noun) 1a: Assured reliance on the character, ability, strength or truth of someone or something1b: One in which confidence is placed HVAC business owners know their companies depend on customer trust for success. Shady HVAC[…]
Maintenance Agreements – A Win-Win for Everyone
Smart HVAC business owners know maintenance agreements are beneficial for both the company and its clients. For HVAC companies, maintenance agreements provide a more substantial customer base. For homeowners, they reduce the worry that comes[…]
New Hire Search Gone Wrong
If you’re reading this you know that applicants are hard to come by these days, whether you’re looking for HVAC technicians, installers, or sales team members. I have a new client that owns an HVAC[…]
HVAC Companies Avoiding the Summer Rush
Most HVAC companies see the blazing heat of June, July and August as their cash cow – a time of year when frantic homeowners gladly open their checkbooks for much-needed HVAC repairs, tune-ups and replacements. […]
Best Practices for Hiring and Retaining a Great Dispatcher.
HVAC Dispatchers: The Unsung Heroes of Your Office. When your company follows The EverRest Group’s proven methods, your technicians are in 4 to 5 homes a day, running Lead Generation Tasks during all calls. Behind[…]
First Impressions: The Most Important 7 Seconds of Your Day
From the moment you meet someone new, there’s no turning back. In an instant, your hair style, clothing choices and facial expressions speak volumes. Your first impression is set in stone. Studies show that you[…]
