In the wise words of KC and The Sunshine Band:
“Shake shake shake, shake shake shake
Shake your …”
When HVAC technicians talk about shaking their booties, they’re not busting out disco moves. They’re talking about a practical necessity: disposable shoe booties. At first glance, wearing shoe booties in a customer’s home might seem unnecessary. But, really, they’re a game changer.
Disposable shoe covers help prevent scuffs, scratches and stains on vulnerable floor surfaces like hardwood, tile and carpet. They also act as a barrier to prevent dirt, dust and other contaminants from being tracked into a living space.
The EverRest Group considers shoe covers to be such an important component of customer service we recommend it become part of individual HVAC company policy. Putting on shoe covers at a front door is a sign of respect and underscores a company’s dedication to professionalism and hygiene, Alex Viola, an EverRest national trainer, said.
“You must put on your booties each and every time,” Viola said. “It’s all about professionalism and presentation.”
Here’s why we think they’re important:
1. Reduce Germs Being Tracked Inside
Numerous studies show bacteria and viruses – including E. coli, C. diff and numerous other species – live on the bottom of shoes. Shoe booties create a barrier to minimize the transfer of disease-causing pathogens, allergens and pollutants.
2. Maintain a Clean Area
Everyone knows it takes a lot of work to keep living spaces clean, particularly when children and pets are involved. When technicians wear shoe covers, they show respect for the environment by limiting the amount of dirt and debris entering the home. The shoe covers help maintain a clean floor and carpet and reduce the need for additional cleaning when the service is completed.
3. Keep Employees’ Shoes Clean
HVAC technicians work in a variety of environments, including construction sites and other outdoor areas, so their shoes pick up dirt, mud, grease and other substances. Shoe covers help keep footwear clean to prevent tracking contaminates into a home. The shoe covers also help employees maintain a first-day appearance, which is vital to customer service.
4. Improve Customer Satisfaction
Homeowners appreciate HVAC companies that show the attention to detail and professionalism that comes with going the extra mile to protect a home. It creates a positive impression and enhances the overall customer experience.
The EverRest 5 Critical Components of Success
Shoe covers are a small yet impactful gesture that goes a long way to maintaining a clean and safe environment in a customer’s home, particularly in homes with young children, elderly or immunocompromised individuals. Once inside a home, technicians can follow.
- Reaching a target sales ratio of 80% equipment and 20% service
- Implementing Lead Generation Strategies, Secondary Lead Conditions and Mandatory Lead Conditions
- Working in 4-5 homes a day
- Tracking performance and making as-needed adjustments