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An EverRest Group team member or distributor can conduct this training. Also, HVAC contractors may want to use this for in-house training or follow-up training with existing and new employees.

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You can click the links below and navigate each segment from this section. If The EverRest Group or a distributor is conducting initial training, the training under each contractor employee group (owners, techs, etc.) should be in the order listed below. Do not skip around in a random order.

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Owners and General Managers

Get the owner’s approval on which managers should receive this training information.

• Five critical components of success
• Three sales and profit drivers
• Conversion rates: service calls to replacements
• Three-legged stool principle for tech leads
• Determining daily activity to reach your goals
• Owner’s and manager’s role
• Spreadsheets
• Forms and ads
• Financial model for 20% profits
• Replacement pricing
• Mobile websites for staff
• Peak performance training – Montgomery
• Partners

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Technicians and Sales People

• World’s greatest strategy for turning service calls into replacement sales
• Recordings of techs setting replacement leads
• Recordings of actual replacement sales

Clerical, Administrative, Call Center

• Forms and ads
• Spreadsheets
• Overview, performance benchmarks, and compensation
• Seasonal timeline of tune-up offers
• Recordings of actual customer care calls
• Tune-up guarantees for calling success
• Scripts for every season and offer

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