No Homeowner Inspection (video)
In situations where customers cannot accompany technicians on mandatory lead [...]
Verification Step (video)
The video emphasizes the crucial verification step in the homeowner's [...]
Building Credibility (video)
The supervisor must establish trust with the client, fostering confidence [...]
The Introduction (video)
The technician has already established trust with the customer. He [...]
The Sales Process
The EverRest sales approach isn’t a technician sales process, but [...]
Preparing the Technician for Arrival (video)
As the supervisor, you don’t want to blindside the technician. [...]
Be Prepared (video)
The technician will explain that they must return to the [...]
On the Call with the Technician (video)
The supervisor can be anywhere when he receives a phone [...]
Are you CLEAR? NO? (video)
The supervisor should respond “CLEAR” only if he can give [...]
Supervisor in Control (video)
In this session, we will explore the responsibilities and importance [...]