The Thermostat (video)
This video provides the most effective procedure for customer interaction [...]
Mandatory Tool Overview (video)
These are the tools that are used on every call [...]
Confrontation Credits/Praise and Criticism (video)
Creating the company atmosphere you want is everyone's responsibility; in [...]
Offering Financing (video)
In the HVAC industry, financing options are crucial for facilitating [...]
The Offer (video)
The supervisor presents pricing for a 15 SEER single-stage product, [...]
Re-engaging the Customer/Creating Options (video)
This lesson emphasizes the importance of consistent sales rather than [...]
The Hans Air Structure (video)
This chapter shifts to how Hans Air organizes its equipment [...]
Explaining the System/Releasing the Tech (video)
The technician and supervisor collaborate to collect evidence for a [...]
The Outdoor Unit (video)
In this video, Alex discusses managing a system affected by [...]
Every Sale is Unique (video)
Supervisors learn to navigate the complexities of sales by recognizing [...]