Confirming the Discovery (video)
Before moving to the sales step, the supervisor must verify [...]
4. Informing the Supervisor of a Lead Condition
Once the technician has detected a lead condition, they must [...]
5. Waiting for the Supervisor to Arrive
The next step depends on the personality of both the [...]
Painting the Picture for the Supervisor (video)
The key to a successful replacement sale is the technician [...]
Creating the Video / Reviewing With the Customer (video)
Creating a video to explain the discovery is a requirement [...]
The Technician’s Role in Replacement Sales (video)
The technician's role in the EverRest process and the technician's [...]
The EverRest Strategy (video)
What the EverRest strategy is, how it applies to the [...]