Your Vehicle’s Appearance (video)
Your vehicle's appearance is a reflection of the company; here's [...]
Making a Good First Impression (video)
You only get one chance to make a first impression, [...]
Replacement Benchmarks (video)
Benchmarks ensure that you stay on track, optimize your processes, [...]
5. Involve the Supervisor
Whenever you find one of the lead conditions, you must [...]
Setting the Mood for a Successful Replacement Sale (video)
The technician must develop proficiency in creating a positive and [...]
Powder Cloud Hardware (video)
How to properly set up the micronized powder test for [...]
The JB Prowler in Action (video)
In this lesson, we dig into how to use a [...]
3. Communicating with the Customer – What to Say
Technician informing customer of discovery: Mr or Ms “[Customer name], [...]
Mandatory Lead Conditions (video)
This chapter will explain Mandatory Lead Conditions and the associated [...]
Formicary Corrosion (video)
The number one source of turnover leads is evaporator leaks. [...]