The Thermostat (video)
This video provides the most effective procedure for customer interaction [...]
Mandatory Tool Overview (video)
These are the tools that are used on every call [...]
Confrontation Credits/Praise and Criticism (video)
Creating the company atmosphere you want is everyone's responsibility; in [...]
Day-One Employee (video)
Are you a day-one employee? Stay tuned to see if [...]
5. Entering the Home
Best practices and procedures for entering the customer's home. https://everrestgroup.wistia.com/medias/cyukhqnt30
4. Qualifying the Method of Payment
Establishing the proper payment protocol. https://everrestgroup.wistia.com/medias/u18067t12p
Conversation at the Door (video)
The simple, basic technician introduction with the customer at the [...]
1. Wearing Your Mask
Masks are likely the new norm for service-related industries. This [...]
1. Trail Map – Overview
The reality of the HVAC service and replacement business is [...]
1. Employees
Day-One Employee: Looking back at your first day at work, [...]