Conversion Rate and KPIs (video)
The EverRest business model depends on outbound customer care calling [...]
Call Center Regulations (video)
Laws are in place to regulate using a call center [...]
Expanded Uses for Third-Party Call Centers (video)
The information below highlights other ways a third-party call center [...]
Hans Air Third-Party Call Center Strategies (video)
Third-party call centers can effectively help contractors provide call center [...]
Outsourcing Customer Data Management (video)
Create a Strategic Data-Driven Marketing Program Targeting High-Value Prospects: A [...]
Data Access – Flexibility (video)
Customer Care Call Centers must have at least read-only access [...]
10 Fundamental Questions (video)
There are ten fundamental questions you should ask yourself before [...]
Measuring Performance (video)
Contractors view calling their customers as a low-priority task, completed [...]
Creating Demand (video)
The most cost‐effective and successful way to sell replacements is [...]
The Challenge, Opportunity, and Comparison Against Other Marketing Options (video)
Operating a call center is "hard," extremely hard. Employees are [...]