3. Thermostat Operation
How to interact and maintain engagement with the customer at [...]
1. The EverRest Process
Establishing complete honesty and integrity with the EverRest lead and [...]
3. Testing the Compressor – Using the Megohmmeter
What leads to the failure of a compressor is often [...]
2. First Step: The Thermostat
Proper protocol for interaction and the approach to the thermostat. [...]
Formicary Corrosion (video)
The number one source of turnover leads is evaporator leaks. [...]
4. Consider All the Secondary Issues
Much like mandatory conditions, secondary conditions can also provide a [...]
5. Involve the Supervisor
Whenever you find one of the lead conditions, you must [...]
Mandatory Lead Conditions (video)
This chapter will explain Mandatory Lead Conditions and the associated [...]
3. Communicating with the Customer – What to Say
Technician informing customer of discovery: Mr or Ms “[Customer name], [...]
The JB Prowler in Action (video)
In this lesson, we dig into how to use a [...]