Marketing

WANT TO SET YOURSELF APART? MOVE THE TRASH CAN.

By Adams Hudson, Hudson Ink Like it or not, the homeowners around you have multiple options as to who they choose as their contractor, and with a growing trade, competition is everywhere. So, how do you set yourself apart? And not only that, how do you get people to keep coming back? Have you fallen[…]

13 CUSTOMER SERVICE DO’S & DON’TS FOR YOU & YOUR EMPLOYEES

Great customer service starts within the first few seconds of the first contact. Have you ever called a company – let’s say to order take out – and the person on the other end of the line sounded so unfriendly that you’re automatically frustrated? So, you decide, “Forget it — I don’t feel like dealing[…]

FAIL-PROOF PLAN FOR BOOKING TUNE-UPS THIS FALL

If you already have a customer service department or customer care callers in place, you’re already halfway there. Maybe you want to enhance the way it’s currently operating? Or maybe you don’t have any callers in place yet. Either way, let’s break down each question and get down to some answers: Who’s going to call? You[…]